Simple-Help Security Vulnerability

Maximize Support Efficiency While Ensuring Data Security:

An Overview of SimpleHelp Remote Support Software

In today's fast-paced digital world, rapid response to customer issues is paramount. Support professionals must have tools that streamline remote diagnostics and maintenance while maintaining robust security. Simple-Help remote support software stands out as one of the simplest yet most effective solutions available for support teams of all sizes.

Simplifying Remote Support

Simple-Help enables technicians to remotely diagnose and resolve issues efficiently. With just a single click, they can connect to a remote computer, even in the absence of an on-site representative. This capability allows for quick turnaround times on support requests, as technicians can access systems to perform necessary maintenance or troubleshoot problems directly from anywhere.

Emphasis on Data Security

While providing prompt assistance is essential, it is equally critical to ensure that sensitive information remains secure. Simple-Help prioritizes data security through its support for encryption and two-factor authentication. These features make it an ideal choice for professional support teams, safeguarding customer information against potential threats and unauthorized access.

Vulnerability Alert

Despite its robust security features, it has been identified that versions 5.5.7 and earlier of Simple-Help contain multiple path traversal vulnerabilities. This flaw could allow unauthenticated remote attackers to exploit crafted HTTP requests, leading to the potential downloading of arbitrary files from the Simple-Help host. Among the sensitive files that could be compromised are server configuration files that contain secrets and hashed user passwords.

Recommended Action

To mitigate these risks and ensure maximum protection, it is strongly recommended that users upgrade to the latest version, Simple-Help 5.5.8. The latest update provides essential security patches and improvements, ensuring that support teams can continue to assist customers without compromising data integrity.

Conclusion

Simple-Help remains an ideal tool for support professionals seeking to improve their efficiency while upholding rigorous security standards. By ensuring that your software is up to date, you can take full advantage of its powerful capabilities while protecting sensitive information from potential vulnerabilities.

CHAT GPT IS NOT CREATING A CORRECT SALES BROCHURE FOR THE GIVEN WEBSITE

 

CHAT GPT IS NOT CREATING A CORRECT SALES BROCHURE FOR THE GIVEN WEBSITE

The below is feature given as input

 “Create a sales brochure from the website https://www.cz.nl for the company CZ”

The label or output generated by Chat GPT

 

Here Chat GPT instead of creating a sale brochure it has just summarized the contents on the website

ChatGPT gives inconclusive output/labels

ChatGPT gives inconclusive output/labels

Use Case 1:

Submitted  the below features to ChatGPT

https://infinity.icicibank.com/corp/AuthenticationController?FORMSGROUP_ID__=AuthenticationFG&__START_TRAN_FLAG__=Y&FG_BUTTONS__=LOAD&ACTION.LOAD=Y&AuthenticationFG.LOGIN_FLAG=1&BANK_ID=ICI&ITM=nli_personalb_personal_login_btn&_gl=1*30xkeg*_ga*MTgzMDcxOTY5Ni4xNjIwMDM5NDU0*_ga_SKB78GHTFV*MTYyODIzNDM4NC43Ny4xLjE2MjgyMzQ1MDQuMjc.&_ga=2.92094746.1084279428.1697432242-1973315115.1690798212&_gac=1.213008672.1697523963.EAIaIQobChMI-7jpvrn8gQMVt6lmAh1nywMHEAAYASAAEgKBxfD_BwE?ITM=nli_personalb_personal_login_btn is the URL legitimate

and the label or output provided was

Summary:

Based on the visible URL structure and the "https" protocol, it seems like it could be a legitimate ICICI Bank login page. However, always double-check the URL and be cautious of any additional forms or popups that ask for personal information. If you’re in doubt, go to the official ICICI Bank website directly by typing the URL into your browser instead of clicking links.

Submitted the below features to ChatGPT

https://infinity.icicibank.com/corp1/AuthenticationController

and the label or output provided was

CONCLUSION:

While the URL looks legitimate at first glance, double-check that you're on the correct page for your type of banking account (personal vs. corporate). Always verify using trusted methods, and if you're uncertain, go directly to the official ICICI Bank website or use their mobile app for secure access.

And in the bottom of the page there was message “ChatGPT can make mistakes. Check important info.”

Due to generalization, conclusive output or label such as the second URL is illegitimate was not provided by ChatGPT.

The feature is given as input to Chat GPT where the account has paid subscription.

Feature:

https://infinity.icicibank.com/corp1/AuthenticationController is the URL legitimate

Output/Label:

DO NOT enter your login credentials on this site unless you are 100% sure it's legitimate. If in doubt, contact ICICI Bank's official customer support.

 

Summary:

When the account has paid subscription, the results are accurate, when compared to the non-paid version, where generalized and inconclusive output or labels are provided

 Captcha Automation which involves Arithmetic Calculations

Captcha Playlist

• Page Object Model and Data Driven (i.e., Excel) above Robot Framework.
• No Failure attempts while automation test script enters the captcha.
• Performance is optimized, such as the automation test script executes faster.

 

JQUERY VULNERABILITY THREAT AFFECTS ACROSS THE GLOBE

In jQuery versions greater than or equal to 1.0.3 or 1.2 and before 3.5.0, passing HTML containing elements from untrusted sources - even after sanitizing it - to one of jQuery's DOM manipulation methods (i.e. .html(), .append(), and others) may execute untrusted code. This problem is patched in jQuery 3.5.0.

Using this vulnerability, one can create or alter web pages, using the rest Api, one can send or re-route requests and access all the sensitive data across server in the below mentioned affected products.  Majorly the PHP and Python are the used as agents in the following affected products.

AFFECTED PRODUCTS:

1. Oracle – All server and products such as  Financial Services Regulatory Reporting ,  Communications Session Route Manager, Health Sciences Inform,  Hyperion Financial Reporting, Jd Edwards Enterpriseone Tools,  Peoplesoft Enterprise Human Capital Management Resources,  Primavera Gateway, Rest Data Services,  Siebel,  Webcenter Sites,  Weblogic Server
2. Debian 
3. Drupal
4. Tenable

AFFECTED REGION:

1.     United States
2.      Europe (Netherlands, France, Germany, Poland)
3.       China
4.        Russia

 

v Using this abuse, across the globe causing financial damage, such as a hacker from say North Korea, can take control of organizational data anywhere, and demanding for a ransom amount.

Incorrect or contradicting labels/outputs are provided by the AI and Machine Learning DeepSeek Models

Incorrect or contradicting labels/outputs are provided by the AI and Machine Learning DeepSeek Models

DeepSeek is a Chinese artificial intelligence company that develops open-source large language models. Based in Hangzhou, Zhejiang, DeepSeek is owned and solely funded by Chinese hedge fund High-Flyer, whose co-founder, Liang Wenfeng, established the company in 2023 and serves as its CEO.

 

Use Case 1:

The below two features are used as input to DeepSeek.

•  current US president
• Current USA President

 In the Web Version,

Ø The first feature i.e., “current US president”, the below label is present by DeepSeek.

Ø The second feature i.e., “Current USA President”, the below label is

 present by DeepSeek.

Google Search Results:

The first feature i.e., “current US president” and second feature i.e., “Current USA President”, the below label/output are presented interchangeably:

As of my last update in October 2023, the current President of the United States is Joe Biden. He assumed office on January 20, 2021. For the most up-to-date information, please verify with a reliable news source.

OR

The server is busy. Please try again later.

Here the first feature i.e., “current US president”, the label/output which is present, is contradicting with the second feature i.e., “Current USA President”, the label/output which is present by Deepseek.

Summary:

For the simple features which are being queried, the labels/outputs are contradicting and, when validated with the Google search, those results are accurate and more additional & supporting information or data are provided. Hence, we can safely conclude that incorrect or contradicting labels/outputs are provided by the AI and Machine Learning Model DeepSeek which we have to cross check before arriving any conclusion by using AI for outcomes.

Captcha Automation Using Selenium 4 and Java 23.

• In this demo it is exhibited how to automate the Captcha.